Owlet Care App Update

Update: November 22, 2021

Over the coming weeks, Owlet will transition to a new app experience for Owlet Smart Sock and Cam users. Beginning November 22, the Owlet Care App will no longer be available for download from the App store for iOS devices.

This will not impact Smart Sock and Cam users who have previously downloaded the Owlet Care App to their iOS devices. The use of the Owlet Care App that has previously been downloaded will not be affected by this, and the iOS app will remain tied to their Apple ID. It also doesn’t affect any users who have Android devices. The Owlet Care App remains available in the Google Play Store at this time. This will only prevent new Apple/iOS users from downloading the app, and it will limit Owlet’s ability to make changes to (and push out updates for) the iOS Owlet Care App for users who downloaded it prior to the app’s removal from the Apple App Store.

The decision to transition to a new app is based on the U.S. FDA’s recent assertion in a Warning Letter that the Smart Sock is a medical device because of the heart rate and oxygen notifications. It’s important to note the FDA’s letter did not call out any safety issues with the Smart Sock, and the FDA’s assertion is limited to the U.S. We have been working with the FDA and partners like Apple to transition to a new app and consumer wellness product that addresses FDA’s concerns. We will share more soon.

Our customers are our family and they deserve transparency. In that vein, as our discussions with Apple and the FDA progress, we will keep our customers updated.

Additional questions or comments? Please contact our Customer Service team at 844-334-5330 or contact@owletcare.com.