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FAQs | Questions Answered About Buying from Owlet

Smart Sock FAQ's:
  • What comes in the Owlet Smart Sock box?

  • You will receive the base station, sock electronics, three sock sizes to accommodate the growth of your baby's foot, a user manual, an AC adaptor and charging cords.

  • How does the Owlet Smart Sock work?

  • The Sock Electronics use pulse oximetry to gather your baby's heart rate and oxygen levels. The electronics send your baby's heart rate and oxygen levels to the Base Station. The Base Station then sends your baby's heart rate and oxygen levels to your smartphone. See it in action here.

  • Is WiFi required to use the Owlet Smart Sock?

  • The Smart Sock and Base Station connect via Bluetooth low energy. WiFi is only needed if you would like to use the app to view live readings and view them remotely. The Base Station is the primary notification system, so if your WiFi goes down or your phone dies (or you don't have it at all), the Base Station is still designed to notify. While WiFi is not required, it does make for a better user experience. HotSpot WiFi is not recommended.  

  • Which age group is the Owlet Smart Sock for?

  • The Owlet Smart Sock will fit your child up to one year and fits most children up to eighteen months old. It is designed for babies up to 25 lbs.

  • Can the Owlet Smart Sock fit under footie pajamas?

  • Yes! The Owlet Smart Sock is low profile and will even fit under a regular sock. Just make sure the Smart Sock is directly next to the skin and be sure there's enough room for your baby's foot to fit comfortably and that the sock or footie pajamas aren't too snug.

  • Is the Owlet Smart Sock washable?

  • Yes, the fabric sock should be hand washed regularly using a mild detergent. Make sure to remove the Sock Electronics prior to washing. We recommend washing the fabric sock once per week or as needed. This will help keep the product performing as intended and reduce the potential for skin irritation. Please wash your socks at least once a week in cold water, either hand-wash or machine washing in a garment bag on delicate cycle is fine. Allow to air dry. Don't put in the dryer as the heat from the dryer can possibly deform the vinyl window and cause the fabric to lose its shape faster. Baby's feet can sweat at night and bacteria loves to grow in warm, moist environments and regular washing will keep your little one's feet happy and healthy!

  • Does the Owlet Smart Sock come in different sizes?

  • The Owlet Smart Sock comes with 3 fabric socks (size 1-3). Our socks are designed to fit babies to 18 months or from 6 to 25 pounds. Actual sizing and fit may vary as babies feet are all different shapes. It's important to get a snug fit but to never put the sock on too tight.

  • Does it come in different colors?

  • Yes, our fabric socks come in a variety of colors from blue, pink, and mint along with limited edition patterns. Check out our Owlet Products today.

  • Can my spouse and I view the live readings of our child via our smartphones simultaneously?

  • Both parents may access their child's information and health statistics on the app over their respective smartphones allowing both to track their child.

  • Does the Owlet Smart Sock work with twins/multiples?

  • Each child will need their own separate and complete Smart Sock device but with the new Owlet app, you can easily add multiple child profiles and Owlet devices all within the same app!

  • Which iOS devices are compatible with the Owlet companion app?

  • The Owlet companion app is compatible with devices running iOS 11.2 or later. The Owlet app is not being tested or built for tablet compatibility at this time.

  • Which Android devices are compatible with the Owlet companion app?

  • The Owlet companion app is compatible with devices running Android 5.0 or higher. Learn more details here.

  • How long do the batteries last?

  • You never need to change the battery. The sock is powered by a coin cell rechargeable battery (like what you’ll find in your wristwatch). However, your sock will need to be charged daily.

  • How can you store your Owlet Smart Sock?

  • The Owlet Smart Sock sensor contains a small battery which will drain over longer periods of time. If allowed to drain completely, it can affect the sensor’s ability to recover its original properties.  There are 6 steps to success for storing your Smart Sock. 

  • Is the Owlet Smart Sock considered a medical device?

  • The Owlet Smart Sock is a consumer product that provides parents insights into their baby's wellness, as well as peace of mind each time the parent puts their child down for a nap or to sleep at night. The Owlet Smart Sock is not a FDA-approved medical device and is designed and intended for families with healthy infants. It is not meant to replace Safe Sleep Practices.

  • What if my phone doesn't have service or is on silent, or my home wifi goes out? Does the Owlet Smart Sock itself make a noise?

  • Yes! The Base Station is your primary notification system for the Smart Sock. While you won’t be able to see live readings, the Base Station is designed to notify you if your baby's heart rate or oxygen levels fall out of range.

  • Which frequency does the Owlet Smart Sock use?

  • It uses Bluetooth 4.0 Low Energy (2.4 GHz). The Smart Sock will not receive interference from home alarms, cell phones or other electronics. The Base Station also uses WiFi to communicate through your internet to our cloud.

  • What is pulse oximetry?

  • You might have experienced this technology at the doctor's office. Pulse oximetry is in the little red clip they put on your finger when you go to the hospital. A small light shines through your skin and the amount of blood flow and oxygen levels are estimated based on how much light is transmitted to a sensor. One limitation of pulse oximetry is that movement impacts the quality of readings. Rather than notifying you unnecessarily while you’re trying to sleep, the Owlet Smart Sock will pause readings momentarily until your baby is holding still.

  • What is Owlet's Disclaimer?

  • The Smart Sock is not a medical device.  It is not intended for use as a medical device or to replace a medical device.  It does not and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify anatomy or any physiological process.The Owlet Smart Sock is meant for healthy babies up to 18 months of age and the notification thresholds on the Owlet Smart Sock are not as stringent as a medical monitor.  This product is only intended to assist you in tracking your baby’s well-being and is not intended to replace you as a caregiver. You are responsible for the health and well-being of your baby and following safe sleep, health, and care guidelines. Read our full disclaimer here.

  • Does Owlet guarantee the safety of my baby?

  • No, The Owlet Smart Sock is a consumer product that provides parents insights into their baby's wellness, as well as peace of mind each time the parent puts their child down for a nap or to sleep at night. The Smart Sock is not a FDA-approved medical device and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and wellbeing of your baby and following safe sleep, health, and care guidelines. Please read our full disclaimer here.

  

 Owlet Cam FAQ's:
  • Does Owlet have a sound or video monitor?

  • Yes, the Owlet Cam streams 1080p HD video in the Owlet App. The Cam features night vision, two-way audio, background audio, room temperature sensor, encrypted WiFi, 130 degree wide angle lens, and more. The Cam works great alone, but also integrates with the Owlet Smart Sock. The Cam can be purchased as a stand-alone product for $149.00 or purchased with the Smart Sock for 399.00 ($50 savings!).

  • What is the Owlet Camera?

  • The Owlet Cam streams HD 1080p video with night vision and two-way audio to your smartphone using a secure, encrypted WiFi connection. Keep informed of your baby’s needs with background audio. Integrates seamlessly with the Owlet Smart Sock in the Owlet App.

  • What are the features of the Owlet Cam?

  • Remote monitoring via Owlet App, Secure, encrypted WiFi, Background audio mode, Room temperature sensor, Night vision, HD 1080p video, Adjustable magnetic base, Two-way audio, 130 degree wide angle lens, Plus! Pair with Smart Sock for detailed wellness insights so you can track your baby's heart rate and oxygen levels while streaming video and audio.

  • What comes in the Owlet Cam box?

  • Owlet Camera, magnetic base, wall mounting kit, power adapter, cable guards, USB power cable with temperature sensor.

  • What is the difference between the Smart Sock + Cam vs. just getting the Cam?

  • Does the Cam run on batteries or does it need to be plugged in?

  • The Cam needs to be plugged in.

  • What image and video quality does the Cam offer?

  • The Cam comes standard with 1080p HD.

  • Do I have to mount the Cam to the wall?

  • The Cam comes with a magnetic base that can be set on a flat surface or mounted to the wall.

  • Does the Cam work in the dark?

  • The Cam uses safe, infrared LEDs with infrared filter which allows it to work in the dark.

  • Cam I stream video from the Cam on multiple devices?

  • You can have multiple people viewing the live video stream at the same time. Share your Owlet login with whomever you’d like to have access.

  • The Smart Sock allows parents to do more than hear and see — the Smart Sock lets parents know if baby is okay. The Smart Sock tracks heart rate and oxygen levels. These two products integrate seamlessly in the Owlet App as a comprehensive monitoring solution for complete peace of mind.

  • Does the Cam work without the Smart Sock?

  • Yes, the Cam works great alone and you do NOT need the Smart Sock. However, you will not receive heart rate or oxygen levels readings and notifications without the Smart Sock. Owlet recommends pairing the products together for the complete baby monitoring solution.

  • Why should I buy the Owlet Cam instead of another video monitor?

  • The Owlet Cam integrates with the Smart Sock so you can use one app for your smart nursery. Paired together these products provide parents with complete peace of mind.Even without the Smart Sock, the Owlet Cam is a great addition to any smart nursery. Hear and see your child from anywhere directly on your smartphone. Secure, encrypted WiFi ensures parents can feel confident only those they want can watch and stream. Features include HD 1080p video, night vision, two-way audio, background audio, room temperature sensor, 4X pinch-to-zoom, adjustable magnetic base, wall mounting kit and 130-degree wide angle lens.

  • Do I have to have a Smartphone to use the Owlet Cam?

  • Yes, you can only live stream from the Owlet App on a smartphone.

  • Do I need a certain operating system on my phone to use the app (ex. iOS 11…)?

  • Yes, the Owlet App requires iOS 11.2 or higher and Android 5.0 or higher.

 

Purchasing FAQ's:
  • Is there a warranty on the Owlet Smart Sock?

  • Yes, we offer a 1-year warranty from the date of purchase. Two common issues we have seen that are not covered under warranty are sensors damaged by pets or getting accidentally put through a washing machine.

  • Will Owlet ship internationally?

  • Owlet Baby Care, Inc. ships only to Australia, Canada, the United Kingdom and the United States of America, including Alaska and Hawaii.

  • Do you have a satisfaction guarantee?

  • We offer a 45-day satisfaction, return for any reason, make you happy guarantee from the date of purchase. Just contact our customer care team and don't forget to keep your proof of purchase.

  • Can I use my HSA/FSA to purchase an Owlet Smart Sock or Camera?

  • You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to buy the Owlet Smart Sock and the Smart Sock + Camera Bundle. The Camera is not available to purchase with your HSA or FSA accounts. To purchase the Smart Sock or Camera, just add the products you would like to buy to your cart. Once finished, proceed through the checkout process like normal and use your FSA or HSA card in place of your debit/credit card. The Owlet Smart Sock can also be purchased at www.FSAstore.com or www.HSAstore.com Please note, if you purchase items not approved by the IRS, such as the Owlet Camera, the purchasing transaction on our website will not allow the use of an FSA or HSA Card.

  • Can I get a reimbursement from my HSA or FSA account?

  • The Owlet Smart Sock and Owlet Smart Sock + Cameras Bundle are approved by the IRS for FSA and HSA reimbursement.

  • How can I get a reimbursement for my FSA or HSA account?

  • You should follow the normal process as any other medical reimbursement claims. You will need to reach out to your HSA or FSA provider for more details on how to proceed. If you have yet to buy the product, you can purchase from our website using your FSA or HSA card, or purchase from www.FSAstore.com or www.HSAstore.com

  • I already ordered, can I still get reimbursed?

  • You should be able to get a reimbursement through your HSA/FSA company so long as you have the receipt. Just contact them to have them help you out with this!

  • Can I split the cost between my HSA and my regular debit card?

  • Our system only allows one credit or debit card to be used. However, you can seek a reimbursement for the purchase from your HSA provider. It's probably best that you contact your HSA provider before placing an order.

  • Can I use my HSA or FSA account together with Affirm's financing services to purchase an Owlet product?

  • You can purchase a Smart Sock or Smart Sock + Camera Bundle on our website using Affirm and then seek a reimbursement from your FSA or HSA provider if you have an FSA or HSA account. Using an FSA or HSA card at checkout would disable the use of Affirm's financing service option. To use your FSA or HSA card, you will need to use that at checkout. Please note, if you purchase items not approved by the IRS, such as the Owlet Camera or accessories, the purchasing transaction on our website will not allow the use of an FSA or HSA Card.

  • Does health insurance cover the Smart Sock or Smart Sock Bundle?

  • The Smart Sock is not covered by insurance, however, individuals with an FSA or HSA plan can use those funds to purchase the Smart Sock or Sock+Cam. In that case, you can use the Debit/Credit card that you would normally use for medical expenses to pay.

  • Does health insurance cover the Owlet Camera?

  • The Owlet Camera is not covered by insurance companies that we are aware of. It is not approved by the IRS for coverage by FSA or HSA accounts. The Owlet Smart Sock + Camera bundle is approved by the IRS for FSA and HSA reimbursement.