Important Camera Safety Update & Action Required
Last updated November 13, 2026
We’re sharing an important product safety notice and cable guard replacement program for all owners or users of Owlet cameras.
Owlet was recently made aware that a family in our community experienced the unimaginable loss of their child after the toddler became entangled in a loose and exposed camera cable. As fellow parents, our hearts are with this family during this very difficult time.
Owlet was founded to help keep babies safe, and that purpose continues to guide our work.
Since the launch of our first camera, Owlet has sold over 1.5 million cable guard systems. Although the provided camera cable guards were not in use at the time of this particular event, we’ve reviewed our records and are currently aware of 91 adhesive-related complaints. In some situations, the cable guard became loose or fully detached from the wall, leading to risk of strangulation and prompting today’s action by Owlet.
Reminder: No cables of any kind should be located within 3 feet of the crib unless they are covered and securely attached to the wall.
To address the risk described above, we are providing a replacement cable guard system. This L-shaped, ASTM-compliant cable guard system features an enclosed design and reduces safety risks if the guard becomes detached from the wall. We are providing this replacement cable guard at no cost to Owlet camera owners covered by this notice.
What we are asking you to do immediately
- Open your Owlet Dream app and complete the mandatory in-app safety check. This step-by-step guide walks you through confirming your camera cable guards are installed properly and any exposed cables are more than 3 feet from the crib.
- Ensure all cables are covered by a cable guard and the cable guard is securely attached to the wall. If your cable guard appears to be loose, do not try to reattach it, in case the adhesive is compromised. Instead, immediately move the camera and any exposed cable so that no part of the cable is within 3 feet of the child’s sleeping area, and keep it there until your new cable guard is securely installed.
- Obtain your free replacement of the enclosed L-shaped cable guard system directly in the app to replace your existing cable guards, or contact Owlet customer care via chat in our Help Center.
We are starting to ship these replacement cable guards now. Please install the replacement guards as soon as they arrive and contact us with any installation questions. Once you have installed the guards, remove and throw away or otherwise dispose of the old cable guards. Do not give away, sell, reuse, or save the old cable guards.
As of Friday, November 13, 2026, all Dream Sight™ and Dream Duo™ products sold on Owletcare.com include the replacement cable guard solution.
We’re here to give you the tools and guidance you need to help keep your baby safe.
FAQ
What products are impacted by this safety update?
This safety update and replacement program is related only to cable guards included with any Owlet camera (Cam 1, Cam 2 and Dream Sight), or bundles that include the Owlet camera, purchased prior to November 13, 2026. To confirm if your product is affected, go to your Dream App and follow the step-by-step safety guide.
Is Dream Sock impacted?
No, FDA-cleared Dream Sock is not impacted, and can be used without interruption.
What if I don’t see this safety update in the Dream App?
Only US Owlet camera users will see the safety update in their Owlet Dream App at this time. If you are a camera user and located in the US and are having trouble viewing the update, please reach out to our support team.
Owlet will be extending the roll out of this program globally, and eligible customers will be contacted when this is ready. If not located in the US, check to ensure your exposed cables are more than 3 feet from the crib and out of children’s reach. If using Owlet’s cable guards with your camera, we recommend that you complete a manual safety check, which you can find here, to ensure they are securely adhered.
How do I get the replacement cable guards?
Please go to your Dream App and follow the step-by-step safety guide to order replacement cable guards at no cost to you.
How do I know which version of the cable guards I have?
The image below shows the difference between the previous cable guards and the replacement cable guard system. Existing Owlet camera users should refer to the Dream App to confirm which version they have and for a step-by-step safety guide.
I purchased my Owlet second-hand or was passed down by a family member/friend. How do I know if it’s been impacted?
All cable guards included with any Owlet camera or bundle that included an Owlet camera purchased prior to November 13, 2026 are eligible for the cable guard replacement. To confirm if your product is affected, go to your Dream App and follow the step-by-step safety guide.
Do I need cable guards?
If mounting your camera above the crib, cable guards play a critical role in nursery safety. As a reminder, exposed cords should be kept more than 3 feet away from cribs at all times.
Is it safe to buy Owlet Dream Sight or Dream Duo today?
Yes! As of November 13, 2026, Dream Duo, Dream Sight, and all applicable bundles available at owletcare.com will include the replacement cable guard system. Dream Duo and Dream Sight will be available with the replacement cable guards at retailers later this year.
Should I stop using my old cable guards?
Please open your Dream App and complete your safety check and order your replacement cable guards at no cost to you. If you do remove your existing cable guards before your replacement cable guards arrive and are installed, please move your camera and cords more than 3 feet away from the crib.
I recently bought my Owlet Dream Sight or Dream Duo. Do I need the new cable guards?
If you purchased your Owlet products on or after November 13, 2026 on owletcare.com, it will include the replacement cable guard system automatically. If you purchased your product before this date, please check the Dream App for next steps to request the replacement system.
Can I throw the old cable guards away?
Once the replacement guards are installed or you have moved the camera so all exposed cables are more than 3 feet away from the sleeping area, you should remove and dispose of the old cable guards. Do not reuse, save, give away, or resell the old cable guards.
