If you are not 100% satisfied with your purchase, you have 45 calendar days from the date of purchase to request a refund.
Your Smart Sock 2 has a one-year manufacturer's warranty from the date of purchase. Refurbished Smart Socks have a 6-month warranty from the date of purchase. If you experience any issues, please contact our customer service team. Owlet is not responsible for general wear and tear of product usage.
- How can I return my monitor and receive a refund?
- Please contact a customer service rep at (844) 334-5330 or email.
- What information is needed to process my return and refund?
- Full name, email address, and phone number.
- Do I pay for return shipping?
- Yes, you are responsible for all return shipping costs. All returns must be approved by Owlet Baby Care. Please contact a customer service rep at (844) 334-5330 or email at email@example.com. Please request a tracking number from the shipping company to verify your return. We are not responsible for lost packages if tracking is not acquired.
- How do I receive a refund if my monitor has not shipped?
- Orders are processed by 1:30pm Mountain Standard Time (MST). If the monitor has not been processed or shipped, the order is eligible for an immediate refund. Any order placed after 1:30pm MST must be cancelled prior to 1:30pm MST the following business day. For an immediate refund, please contact a customer service rep at (844) 334-5330 as quickly as possible. Any order cancellation request that occurs after an order is processed for shipment, and/or after an order has actually shipped, will be denied Immediate Refund status.
- How do I know when my return and/or refund is processed?
- Owlet will send you a confirmation email stating your refund has been processed.
- How will I receive my refund?
- Depending on your financial institution, the processing can take up to 7 business days to post to your account. The refund is issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
Please notify Owlet customer service via email (firstname.lastname@example.org) or call (844) 334-5330, if you have any questions or concerns during the return and/or refund process.