Owlet Monitor Duo

Monitor Duo FAQs

• How does the Owlet Monitor Duo technology differ from that of other monitors on the market?
• A lot can happen while your child sleeps, but a traditional baby monitor can only tell you so much. By tracking your baby’s heart rate and oxygen level, the Owlet Smart Sock goes beyond what you might be able to see or hear, so that you can really know if your baby is sleeping soundly or if they need you.
  
  Other baby monitors require you to be constantly watching your baby on the monitor screen to notice if something goes wrong. The Owlet Smart Sock is the only monitor that uses proven technology, designed to proactively notify you if your baby's heart rate or oxygen levels fall out of range.
• Are the heart rate and oxygen level readings from the Owlet Monitor Duo accurate?
• Yes, the heart rate and oxygen level readings from the Owlet Smart Sock have been proven accurate. Owlet products are tested to medical device standards for accuracy and are clinically validated, so you can wholeheartedly trust the information we provide you. We hold ourselves to the highest standard because we want the best for parents and babies. The Smart Sock is a consumer product and is not regulated by the FDA as a medical device. It is not intended to be used to diagnose, treat, prevent, or cure any disease. The Smart Sock is designed to provide wellness information to a baby’s caregiver while the baby is sleeping on their back, in their own sleep space, and in a home setting. Please review our research page for more on accuracy studies and validation.
• Which age group is the Owlet Monitor Duo designed for?
• The Owlet Smart Sock 3 fits most children up to eighteen months old, or 30 lbs. The Owlet Smart Sock Plus and Smart Sock Extension Pack include fabric socks that fit children up to 5 years, or 55 lbs.
• Is the Owlet Monitor Duo safe?
• Yes, when used as instructed, the Smart Sock is safe for daily use with your baby. Pulse oximetry, the technology the Smart Sock uses to measure baby’s heart rate and oxygen level, is trusted by US hospitals and has been used for more than 30 years. We have engaged in rigorous testing to ensure the Smart Sock is safe for all families. Each and every component used in the Smart Sock has been selected for its quality and the manufacturing process is carefully overseen. Please read our full disclaimer here.
• What type of waves does the device emit, and will this energy harm my baby?
• The monitor is not always on and it is using Bluetooth 4.0 Low Energy (2.4 GHz) to communicate periodically to your phone. The radio waves generated from the Smart Sock device are less than one-twentieth of those emitted by cellphones we carry in our pockets every day. These radio waves are not harmful to you or your baby. The Owlet Smart Sock will not receive interference from home alarms, cell phones or other electronics.
• Will the Monitor Duo leave red marks on my baby’s foot?
• Red marks from the Owlet Smart Sock are not a common occurrence. The small number of users who notice red marks on their baby’s foot after using the Smart Sock have found that the Sock was on too tight or they were using the wrong size fabric sock. The Smart Sock is similar to when a baby shoe is too tight or too small and leads to discomfort for the child or the potential for pressure marks. Our research, in partnership with dermatologists and pediatricians, shows that these rarely occurring marks are not burns.
• What are the differences among Smart Sock 2, Smart Sock 3 and Smart Sock Plus?
• All models of the Owlet Smart Sock and Monitor Duo measure your baby’s heart rate and oxygen levels.
  • The Smart Sock 3 features entirely new hardware and design, based on feedback we heard from parents all over the world. With these changes, the Smart Sock 3 now fits babies both bigger and smaller—from 5 lbs. to 30 lbs. It also monitors babies through gentle motion, so you get live readings more often. The redesigned Base Station offers wireless, drop-and-go charging—a huge time saver! Get an 8 hour charge in under 20 minutes, and a full 16 hours in 90 minutes.
  • The Smart Sock Plus includes a third, larger size sock that can fit children up to 55 lbs.
• Can my baby wear footie pajamas, a swaddle or a sock with the Owlet Monitor Duo?
• Yes! The Smart Sock component of the Owlet Monitor Duo is low profile and fits under a regular sock, footie pajamas, or in a swaddle. Make sure the Smart Sock is in direct contact with your baby’s foot and properly placed.
• What is your 30-night peace of mind guarantee?
• Every Owlet product comes with a 30-night Peace of Mind Guarantee. If you are not completely satisfied with your product, you may return the product for a full refund within 30 calendar days of setting up a hardware product (for example, our Smart Socks or Cam products), or within 15 days of activating an online product (for example, Dream Lab). This satisfaction guarantee requires proof of purchase from an authorized seller.
• Can my spouse/partner and I both monitor our child via our smartphones?
• Both parents may access their child's information and live readings in the Owlet App over their respective smartphones allowing both to track their child.
• Does the Owlet Monitor Duo work with twins/multiples?
• Yes! The Owlet Monitor Smart Sock is great for twins and higher-order multiples. Each baby will need his or her own Owlet Smart Sock and Base Station. You can connect each device to your mobile device and view readings for all babies simultaneously in the Owlet app. What better way to watch those sweet little heartbeats at work from the convenience of one screen!
• Is Wi-Fi required to use the Owlet Monitor Duo?
• Wi-Fi is required to view live readings and video from the Monitor Duo in the Owlet app. The Cam requires a Wi-Fi connection to stream video and audio to your smartphone. The Smart Sock and Base Station connect via Bluetooth, so if your Wi-Fi goes down or your phone dies, the Base Station will notify you if your baby needs your attention. As always, the Base Station is your primary notification system for the Smart Sock.
• Will the smart sock still work if my Wi-Fi goes out?
• Yes! The Smart Sock communicates with the Base Station even in the event of Wi-Fi disruption, and will notify you with lights and sounds if your baby’s heart rate or oxygen drop below the preset levels. The Base Station is your primary notification device.
• What is the two-way talk feature of Owlet Monitor Duo?
• The two-way audio feature allows you to communicate with Baby through the Cam. Talk to and soothe your baby with two-way talk and stay connected from anywhere.
• Will the Owlet Smart Sock work if my baby moves around?
• The Smart Sock is designed to track your baby’s baby’s heart rate and oxygen level through gentle motion and will continue tracking through the gentle movement during sleep.
• How long do the batteries last?
• The Owlet Monitor Duo has wireless drop-and-go charging that allows you to get an 8 hour charge in under 20 minutes, and a full 16 hours in 90 minutes!
• Can I change the heart rate and oxygen level preset zones in the app?
• The Owlet Monitor Duo’s thresholds are preset and are not adjustable. Please remember it is not a medical device and intended for use to provide peace of mind to parents.
• Where can I learn more?
• For more information, please visit our Help Center FAQ Page.